Blindster’s Policies

Blindster is committed to providing you with the highest quality of products and ensuring you're a happy customer. That's why we offer a 60-Day Satisfaction Guarantee.

If for any reason you're not completely satisfied with your new blinds, shades, or shutters, just reach out to us within 60 days of product delivery and we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund.

Please note that all of our products are custom-made and cannot be resold to other customers, which is why we donate all returns to charity. For this reason, the maximum refund allowed under this guarantee is $500. The $500 maximum refund is applicable to the same person, household, or address, within any 12-month period.

We want to make sure you're aware that return shipping costs, oversize freight fees, and handling charges (if applicable) are non-refundable. Additionally, this offer cannot be combined with our Fit-or-Free Guarantee or any other offer. Please note that this offer is not available on closeout products, the Premium Exterior Solar Shade product, LEVOLOR® products, Sample Size products (see Sample Products policy for more details), and commercial or dealer orders.

To ensure you'll love your custom-made order, we recommend ordering just one product when you're ordering for the first time.

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If, ultimately, we are unable to find a color or product that will work for you, we will assist you with a refund after returning your custom product to us. Prior authorization from Blindster is required for all returns and refunds. You must reach out to Blindster Customer Service within 60 days of your product being delivered to notify us of any issues to be eligible to begin the return authorization process. Clear photo or video evidence may also be required.

Our maximum refund under this guarantee is $500.00 per order, per person, per household within a 12-month period. *All our products are custom made and cannot be resold, therefore all returns are donated to charity. Return shipping costs, oversize freight fees, handling charges (if applicable), and the accident protection plan are non-refundable. This offer cannot be combined with our fit-or-free guarantee. This offer is not available on closeout products, the Premium Exterior Solar Shade product, LEVOLOR®, and commercial or dealer orders.

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We understand that measuring mistakes can happen, and we want to ensure you’re completely satisfied with your Blindster purchase. If your blinds don't fit, for any reason, just let us know within 60 days of delivery and we'll remake them in the sizes you need free of charge. You only pay for shipping, which is $20 per product*. If the size we remake is more expensive than the size you originally ordered, you just pay the difference.

*Please note that there is a limit of three (3) remakes per order and/or product, except for shutters, which are limited to one (1) free remake. The product we make must be the same product, color, and have the same features or options you originally ordered. Photo evidence may be required, and products that we remake will only be shipped to the name and delivery address on the original order.

An oversize freight fee of $85 in addition to the $20 shipping fee will apply on remake orders with products 90" or more in width (90" in height and/or width on vertical blinds), and all shutters. Additionally, products that we remake under this policy cannot be returned.

The Fit-or-Free offer cannot be combined with our 60 Day Satisfaction Guarantee or any other offer. This offer is not available on closeout products, the Premium Exterior Solar Shade product, LEVOLOR® products, commercial or dealer orders. Lastly, this offer is available one time per person per lifetime. To ensure the perfect fit, we recommend ordering just one product when you're ordering for the first time. We're committed to ensuring your complete satisfaction, and we believe this policy demonstrates that commitment. If you have any questions or concerns, please don't hesitate to contact our customer service team.

We offer an optional 5-Year Accident Protection on most products. With the purchase of a plan, if your product is accidentally damaged during the coverage period, we’ll replace it free of charge. Accidental damage includes, but is not limited to: broken or damaged parts or mechanisms, rips, tears, stains, scratches, burns, cracks, holes, and fire or water damage.

Damaged products covered by the plan can be replaced one time at no cost to you, including free shipping. The plan is valid for the original customer only and is non-transferable. Replacement products will only be shipped to the name and address listed on the original order. An oversize freight fee of $85 will apply for any product with a width (or height for vertical blinds) of 90" or greater, as well as for all shutter orders.

If your original product has been discontinued, we’ll send samples of a comparable product for you to choose from. We do not guarantee that the original product ordered will be available. Replacements will be made in the original size and color ordered. If your original product was replaced under our Fit-or-Free policy and the size changed, you may be required to pay the difference in the Protection Plan fee to maintain coverage on the new size.

Clear photo or video evidence of the damage is required, and we reserve the right to collect the damaged product for inspection, at our expense, before issuing a replacement.

The Protection Plan is not available for the Premium Exterior Solar Shade product, closeout products, commercial or dealer orders, orders over $5,000, or any order at our sole discretion. The Protection Plan is refundable within 60 days if your product is returned under our Satisfaction Guarantee policy. In the past, this plan was also available in a 3-year version. While the 3-year plan is no longer offered for new purchases, we will continue to honor coverage for customers who previously purchased it.

The manufacturer warrants that its products will be free from manufacturing defects for a period of one (1) year from the date of receipt, including motorized products and remote controls. This Limited Warranty is provided to the original purchaser only and does not apply to accidental damages or damages due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, water, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective products.

For warranty claims during the first 12 months from the date of receipt, the manufacturer will pay to replace the warranted products and/or parts and associated shipping costs. For warranty claims beyond 12 months of receipt, Blindster will review the situation on a case-by-case basis and determine if there is any cost associated with a replacement and/or shipping of the product and/or parts.

In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation, or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to ensure that all safety guidelines are followed, and all safety devices are properly installed and used according to the manufacturer's instructions and remain in place throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR ITS DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER'S LIABILITY EXCEED THE COST OF THE PRODUCT.

Please see the LEVOLOR® Limited Warranty, as the Blindster Limited Warranty does not extend to LEVOLOR® products.

LEVOLOR® extends a limited lifetime warranty on the product(s) purchased through Blindster to the original residential retail purchaser only if the product was properly installed and remains in the original window.

The product is covered against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function) and has a limited lifetime warranty.

Lifetime warranty extends for the life of the product as defined by category:

• 10 Years from Date of Manufacture: Cellular Shades, Roman Shades, Roller Shades, Natural Woven Wood Bamboo Shades, Panel Track Shades, Real Wood Blinds, Faux Wood Blinds, Metal/Aluminum Blinds, Banded Zebra Dual Shades, Sheer Shades, and Vertical Blinds (with the exception of Vertical Vinyl Vanes)
• 5 Years from Date of Manufacture: All InMotion™ products, including accessories
• 3 Years from Date of Manufacture: Vertical Vinyl Vanes

The following is not covered under the LEVOLOR® limited lifetime warranty:

Normal wear and tear of any product that fails due to abuse, accident, alterations, damage from pets/insects, exposure to salt air, extraordinary use, improper cleaning, improper handling, improper installation, improper operation, misapplication, and misuse. Any product that, with the passage of time, exhibits loss of color intensity (including, but not limited to fabric, plastic parts, and wood finishes), loss of pleating if product is not held in raised position for a portion of the time, yellowing or cracking of plastic parts or faux wood product, creeping/sagging/billowing of cordless product that is not properly raised and lowered daily. Natural material (including, but not limited to wood, grass, jute, reeds) products that have variation in color, grain, or texture, and warping or cracking of wood slats in high-humidity and/or high-heat areas. Cost associated with product removal, product remeasure, product reinstallation, transport to/from retailer, incidental or consequential damages, shipping, brand label removal. In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.

This shall be your sole remedy under this limited warranty: If this LEVOLOR® product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following: repair the product, replace the product, or refund the cost of the product. Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product. Any unauthorized returns will not be accepted.

This limited lifetime warranty gives you specific legal rights, and you may have other rights, which vary from state to state/province to province. Some states/provinces do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you. No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited lifetime warranty supersedes any previous versions. Print and save this warranty information with your proof of purchase.

Products with estimated production times of 1-2 business days cannot be changed or cancelled after the order is placed. Products with estimated production times of 3 or more business days may be changed or cancelled if you contact us within 1 business day (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day and unless the cancellation is due to a backorder, production delay, or material delay. The handling fee (if applicable) is non-refundable

At Blindster, we highly encourage customers to order free samples before making a purchase to ensure the chosen color and material meet their needs. Colors may appear differently on screens due to varying monitor settings, so viewing physical samples is the best way to see how they look in real life. Customers can order up to 10 free samples at a time, and if more are needed, we’re happy to assist—just reach out to us. We are able to send a complete set of all available samples for $65 + tax upon request.

Sample orders are shipped from our Houston, Texas office within one business day, Monday through Friday. By default, samples are sent via standard USPS mail at no charge and typically arrive within 4–6 business days, depending on your location.

For those who prefer a faster delivery option, we also offer UPS 2nd Day Air® for a flat fee of just $5. This can be selected at checkout during the sample order process. UPS delivery timelines are based on business days and generally do not include Saturdays. All sample shipments placed before 3PM CST on weekdays will go out the same day. Orders placed after that time, or on weekends or holidays, will ship the following business day.

While we do our best to ship promptly and provide tracking information, exact delivery dates are not guaranteed due to occasional carrier delays or other circumstances outside our control.

Samples are free to keep and do not need to be returned. Please note that products made from natural materials—such as bamboo or woven woods—may have slight color variations between dye lots. This means a sample may not always be an exact match to the final product.

We value the accessibility of our free samples but reserve the right to limit or deny sample requests if we determine that the policy is being misused. If you have any questions or special requests, don’t hesitate to contact us.

The colors you see on your screen may not accurately reflect the true colors of the product. There are variances among computer monitors and other electronic display devices, therefore the colors, as they appear on your screen, may be different than the actual colors you receive. If color is important, for instance you want your blinds to match a color in your home, we highly recommend that you request free samples prior to ordering. Samples are not available for closeout products. There may also be differences in dye lots. Temperature, time, and water source may all contribute to slight variations between dye lots. The difference can be anywhere from subtle to extremely visible. If concerned with identical matches, it is important to order all blinds in the same room on the same order, so that they are all produced in the same batch of dye. Please note test orders may vary in dye lot from the final order.

Our 1 Day products normally ship the following business day (Monday-Friday) if the order is received prior to 7:30AM CT. Orders received after 7:30AM CT will be sent to production the next business day and normally ship the following business day. Please note: 1 Day product orders cannot be changed or cancelled. 1 Day Production Schedule (all times Central):

• Orders placed before Monday 7:30AM CT should ship on Tuesday
• Orders placed between Monday 7:31AM and Tuesday 7:30AM CT should ship on Wednesday
• Orders placed between Tuesday 7:31AM and Wednesday 7:30AM CT should ship on Thursday
• Orders placed between Wednesday 7:31AM and Thursday 7:30AM CT should ship on Friday
• Orders placed between Thursday 7:31AM and Friday 7:30AM CT should ship on Monday
• Orders placed between Friday 7:31AM and Monday 7:30AM CT should ship on Tuesday

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Some of our products are priced below cost to allow customers to order a sample or display-size of the actual product. Display-size products are defined as any product ordered with a width between 23-24 inches and a height of 35-36 inches. Blindster will limit orders of display-size products to a quantity of 1 (one) per order, per person, and per household. We will review all orders with products in these sizes and we reserve the right to cancel any orders that violate this policy. If you wish to order more than one product at this display size, please contact us for assistance.

If you are placing an order on behalf of a tax exempt organization, you must reach out to our customer service team within 5 business days of purchase and present proof of tax exempt status in the form of a tax exempt certificate in order to receive a refund of the taxes on your order. After 5 business days, we are unable to modify the taxes on your order and will be unable to process a refund for the taxes.

All of our products are custom made to order and production will not begin before your payment is received. Your credit card will be charged at the time your order is placed. To prevent common mistakes and ensure accuracy, we review every order prior to production. If we have questions or concerns, your order will be placed on hold and a representative will contact you right away. Production normally begins the day after your order is placed and production times vary from 2-12 business days. After production, your order will ship. A current ship date estimate is provided for every product. Many orders ship faster than the ship date quoted.

When available, we offer discontinued products, fabrics, and colors at discounted prices, referred to as "closeout" products. These products are available in limited quantities and samples are not available. Our 60-Day Satisfaction Guarantee and Fit-or-Free Guarantee® are not offered on closeout products. Closeout products cannot be returned for a refund.

We’re happy to offer FREE shipping on all orders! No hidden fees, even on large or oversized items.

If your product ever needs to be remade due to an issue on our end, we’ll cover the shipping again at no cost to you. However, if a remake is requested for reasons unrelated to a defect or error on our part, a shipping fee of $85 will apply for oversized items, in addition to any shipping fees related to the Fit-or-Free Guarantee or any other guarantees or policies. 

Oversized items are defined as horizontal blinds or shades greater than 90 inches wide, vertical blinds greater than 90 inches wide or long, and all sizes of shutters.

We’re excited to continue bringing the best prices to our customers—now with no handling fee on any order. Our previous $5.95 handling fee helped cover the costs of personally reviewing every order to ensure accuracy, catching common mistakes, and holding orders when necessary to confirm details with you before production. While we remain just as committed to accuracy and customer service, we’re happy to now provide this at no extra cost.

Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 10 business days for replacement. Photo evidence of shipping damage is required prior to replacement.

We do not require a signature upon delivery of your Blindster order out of convenience for our customers. However, please note that delivery carriers may sometimes request a signature if they deem it necessary, which is beyond our control. By shopping with Blindster, you acknowledge that we do not offer the option for signature upon delivery, and your order will be delivered by a national carrier under conditions that may not be ideal, such as packages being left outside in inclement weather, left in high-traffic areas such as driveways or common areas of shared housing complexes, being accessible to the public, and susceptible to theft or damage, and these are all up to the discretion of the delivery service. Upon delivery of products to your delivery address, ownership transfers from Blindster to you. We are not responsible for packages that are lost or stolen after the delivery company shows proof of delivery.

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We accept several secure payment options, including major credit and debit cards, PayPal, and Buy Now, Pay Later / financing options available through PayPal. Learn more here.

Please note that we do not accept personal or business checks, cashier’s checks, money orders, cash, or peer-to-peer payment services such as Venmo, Zelle, or Cash App. We are also unable to accept split payments across multiple payment methods.

30-Day Price Adjustment Guarantee

We stand by our pricing. If the price of a product you purchased from Blindster drops within 30 days, we’ll refund you the difference—no hassle.

How It Works

If we lower the price of the exact same product you purchased within 30 days of your order date, you're eligible for a one-time refund of the difference.

How to Request a Price Adjustment

1. Contact us at 888-256-8672 or message us to submit your request.
2. Include your order number and let us know which item had the price drop.
3. We’ll review your request and respond within 5 business days.

If your request is approved, we’ll issue the refund to your original payment method. If that’s not possible (e.g., expired card), we’ll reach out to find another way to conveniently refund you the difference.

Additional Terms

• Limit one price adjustment per product, per order.
• Price adjustments apply only to price drops on our website—not to third-party sellers or outside promotions.
• The item must not be a clearance, closeout, or discontinued product, and must not be part of a limited-time promotion, rebate, auction, or bulk/wholesale order.
• LEVOLOR® products are excluded.
• 30-Day Price Adjustment Guarantee may only be used once per order.
• The total refund or adjustment amount may be limited to $1,000 per customer, regardless of how many orders or products are involved.
• Blindster reserves the right to modify or discontinue this policy at any time without notice.
• All decisions are final and at the discretion of Blindster.

We’re here to help you shop with confidence—and to make sure you never feel like you missed out on a better deal.

We want you to feel confident in your purchase—and part of that is knowing you're getting a great deal. If you find a lower advertised price on the same or a comparable product, we’ll match it—and beat it by 5%.

How It Works

If you find a lower price within 5 business days of your purchase, we'll refund the difference plus an extra 5%. Just follow the steps below to submit your request.

What Qualifies

• The competitor’s item must be identical or comparable to the product you purchased from Blindster. Comparable means same size (to the fraction), customization options, fabric, color, quality, and craftsmanship.
• The item must be in stock and available to ship at the time of the price match request.
• The price must be listed on a public website or printed ad—not part of a private quote or email.
• The product must come with equal or better policies (warranty, customer service, remake terms, etc.).

What Doesn’t Qualify

• Clearance, closeout, discontinued, auction, or marketplace items
• One-time-only promos, rebates, or free offers
• Financing offers or split-pay pricing
• Bulk or wholesale pricing
• Products from third-party sellers or unauthorized resellers
• LEVOLOR®-branded products
• Requests missing sufficient proof of the competitor’s offer

How to Request a Price Match

1. Contact us at 888-256-8672 or message us to submit your request.
2. Include a link to the competitor’s product page and a screenshot showing the lower price (or a photo/scan if it's a printed ad).
3. We’ll review your request and get back to you within 5 business days.

Additional Terms

• Limit one price match per product, per order.
• Price Match can only be applied once per order.
• Maximum refund amount is $1,000 per customer, regardless of order size.
• Cannot be combined with other discounts or promos (except our new customer email sign-up offer).
• Blindster reserves the right to modify or end this policy at any time.
• All price match decisions are final.

We’re committed to fair pricing and excellent service—so if you find a better price, let us know. We’re happy to make it right.

At Blindster, we run a variety of promotions throughout the year to help you save on custom blinds, shades, and shutters. The details and structure of each promotion can vary, so please review the terms below to understand how our sales, discounts, and coupon codes work.

Sales and Promotions Overview

Blindster runs a variety of sales, promotions, and special offers throughout the year. The structure, timing, and details of each promotion may vary. We reserve the right to change, modify, or end any promotion at any time without notice.

Promotions may include product-specific discounts, order total thresholds, coupon-based offers, subscriber-exclusive deals, or other types of savings events. Each promotion will specifically state how and when discounts are applied and whether a coupon code is required.

Discounts and offers are available only while active on the Blindster website and are valid only during the published promotional period. We regularly update our promotions based on pricing, supply, and other business factors, so the offers available at any given time may differ from those previously advertised.

Coupons and Discount Codes

• Only one coupon or promo code can be used per order. You cannot combine or “stack” multiple coupon codes together.
• You can apply a single coupon code on top of an ongoing website sale or automatic discount (unless otherwise stated in that specific promotion’s details).
• Coupon codes must be entered correctly at checkout to qualify. We cannot apply codes retroactively once an order has been placed.
• Coupon codes may have specific eligibility requirements such as order minimums, product categories, or expiration dates. Details for each promotion will be stated when the offer is active.

Exclusions and Limitations

• We currently do not permanently exclude any specific products or categories from sales. Discount levels and eligible items change regularly depending on supply, pricing, and other factors.
• Free sample orders are always free, including shipping. The only charge is if you select upgraded (e.g., second-day) shipping during checkout.
• Oversized orders may incur additional shipping charges, which will be displayed at checkout and are not affected by promotional discounts.

Sale Timing and Modifications

• Each sale or promotion has a clearly defined start and end date. We do not extend promotions beyond their stated end times.
• Blindster reserves the right to change, end, or modify a sale, coupon, or promotional offer at any time and without prior notice.
• Discounts are valid only during the stated promotional period and only while the sale is active on the website.

Retroactive Discounts and Price Adjustments

• We do not apply expired promotions or coupon codes to past orders simply because a customer missed the offer window. However, our customer service team may make exceptions at our discretion.
• For formal post-purchase price protection, please refer to our existing 30-Day Price Drop Guarantee and Price Match Guarantee. These policies cover specific cases where a product’s price decreases after purchase or when a competitor offers a lower price.

Pricing Visibility

• During “up to” sales, discounted prices are typically displayed directly on each product page.
• For threshold-based or subscriber-only promotions, the discounts may only appear once you’ve added qualifying items to your cart or entered a valid coupon code.
• Shopping carts will clearly indicate when a discount has been applied.

General Terms

• Promotions and coupon codes are non-transferable, have no cash value, and cannot be applied to previous purchases unless explicitly stated.
• Blindster reserves the right to verify eligibility and cancel or adjust any order that violates the stated promotion terms.
• All promotional offers are subject to change or termination at any time without notice.

These terms apply to all Blindster contests, giveaways, sweepstakes, and promotional freebies (“Promotions”) unless otherwise stated.

Promotions are valid only during the stated timeframe. No purchase necessary; a purchase does not increase odds of winning. Open to legal U.S. residents age 18 or older. Void where prohibited. Odds depend on the number of eligible entries received. Winners are selected at random unless otherwise specified, and all decisions are final. If a selected winner does not respond within the stated timeframe, an alternate may be chosen.

Prizes are valid for future orders only, may not be applied to past purchases, are non-transferable, have no cash value, and may not be redeemed for cash. Promotional credits may not be combined with other offers unless explicitly stated. Unless otherwise specified, prizes expire 90 days after issuance. Any amount exceeding the prize value, including applicable federal, state, or local taxes, is the sole responsibility of the winner. Shipping, if applicable, is limited to the continental United States unless otherwise stated.

All prize orders must be finalized and placed directly with a Blindster team member. Orders placed using a prize or promotional credit are not eligible for Blindster guarantees, remakes, refunds, or other satisfaction-based policies and are covered only by the applicable manufacturer’s warranty. All other standard product policies apply unless expressly stated otherwise.

Blindster reserves the right to verify eligibility and disqualify any participant for fraud, abuse, tampering, automated/bot entries, or violation of these terms. Blindster is not responsible for lost, late, incomplete, misdirected, or technically malfunctioning entries.

By entering, participants agree that if selected, Blindster may publicly share the winner’s first name, last initial, and city without additional compensation. By participating, entrants release Blindster and its affiliates from any claims arising from participation or use of any prize. Blindster reserves the right to modify, suspend, cancel, or update any Promotion or these terms at any time.

Blindster is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to provide a website that is accessible and usable for everyone, and we are continually working to improve the accessibility and usability of our website. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which outline best practices for making web content more accessible to people with a wide range of abilities. Our ongoing efforts include reviewing our website, implementing accessibility improvements, and working with accessibility professionals to enhance user experience. Despite our best efforts, some content or features may not yet be fully accessible. If you experience any difficulty accessing any part of our website, or if you have suggestions for improvement, we encourage you to contact us so we can assist you and address the issue promptly.

Accessibility Assistance

If you need help accessing content, placing an order, or navigating our website, please contact us:

Email: Contact Us

Phone: +1 (888) 256-8672

Hours: Mon-Fri 8AM-5PM CST

We value your feedback and are committed to making our website accessible to all customers.

It is vitally important to us that the personal information you share with us is securely protected. We use the very latest encryption technology (advanced Secure Sockets Layer or SSL) to ensure the security of your personal information.

At Blindster, we’re committed to providing exceptional service with kindness and respect. In return, we ask that all customers treat our team members with the same courtesy. Our employees deserve to work in a safe and respectful environment. Aggressive, threatening, or inappropriate behavior will not be tolerated. This includes, but is not limited to: use of profanity, slurs, or insulting language, threats of harm, discriminatory or harassing comments, repeated refusal to engage respectfully after being asked. We reserve the right to end any conversation where this type of behavior occurs. In some cases, we may decline future service or communication. We know the vast majority of our customers are thoughtful and respectful — thank you for helping us maintain a positive experience for everyone.

To help make your experience even easier, Blindster has partnered with Thumbtack, a third-party platform that connects customers with local professionals. This partnership allows you to explore options for hiring independent handymen in your area who can assist with the installation and setup of your custom window coverings.

Here’s what you should know:

• Blindster is not affiliated with or owned by Thumbtack. We simply provide a link to their platform as a convenience for customers seeking installation help.
• All interactions, bookings, and payments take place directly through Thumbtack and are not managed by Blindster. We are not responsible for any services performed by professionals hired via Thumbtack.
• If issues arise, you’ll need to work directly with Thumbtack. You can view their customer support resources here and their terms and policies here.
• We don’t share your personal information with Thumbtack. After you place an order, we use your shipping ZIP code to show nearby pros on their site. You can change or remove that ZIP code before continuing, and nothing is shared unless you choose to click through to see pros in your area. Any additional information you provide to Thumbtack is voluntary and done by you directly through their platform.

Prefer to DIY?

Blindster is designed with the Do-It-Yourself customer in mind. We make it easy for anyone to install their own window coverings with step-by-step instructions and detailed installation videos. Most customers complete installation on their own, and our team is always here to answer questions if you need help along the way.

Still, we understand that sometimes you just don’t have the time, tools, or desire to handle it yourself. That’s why we offer the option to connect with a Thumbtack pro—so you can choose the solution that works best for you.