I was pleased with the quality and delivery. Unfortunately, the blinds came with width and height transposed. I do not know if I made a mistake, or if they were made wrong. I just want to get the right size, and order properly with the spring sale price. I will call the number given in the refund information, but I do not know what the refund conditions are. It seems a lot to pay $100 for shipping for the remake of an order that only cost $56. It seems a "ticket number" is required to reference the service conversation, but it does not appear.
Response from Blindster
Thank you for your feedback, John! We're glad to hear you were pleased with the quality and delivery of your blinds. We're sorry to hear about the sizing issue. Please reach out to our customer service team with your concerns, and they’ll be happy to assist you in getting everything sorted out, including understanding our 60 Day Satisfaction Guarantee. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you. Thank you for choosing Blindster!
John, United States · Verified Buyer ·