Customer Reviews for Blindster

What Our Customers Say

41 reviews with 2 stars · Clear filters

• Company review

  Ordered the shades on 5/6 and the expectation given was 5-7 days for delivery (Order #7978756). Recieved the shades on 5/22. Each of the shades was missing a bracket and one of the end pieces had been broken. Emailed on 5/23 noting the issues and then called on 5/27 to reiterate since I hadn't received a response. Today (6/1) I received two different brackets in the mail (neither match the type of bracket needed to hang the shades). Sent another email back to customer service and I'm waiting for a response. The shades themselves seem to be of decent quality. For the price paid however, I'm dissapointed that this project has been delayed for such a long period of time due to errors and lack of attention to detail. I'd be hesitant to recommend Blindster going forward.

  Response from Blindster

  Hi Brian, we’re very sorry for the issues you’ve experienced with your order, including the missing brackets, and the incorrect replacement parts you received. We also apologize for the frustration caused by the lack of timely resolution. This is certainly not the experience we want for our customers. A member of our customer service team will be reaching out to you shortly to review everything and ensure you have everything you need.

  Brian · Verified Buyer · June 1, 2026

• Company review

  I ordered 3 shutters. Two have shutter doors that are made to large to fit inside the z frame. The outter Z frame fits fine inside the window so the measurements are fine. Its been a long time and not feedback from the support case I sent in.

  Response from Blindster

  Hi Glen, we’re very sorry for the delayed response and for the trouble you’re having with your shutters. The panel issue you described is certainly not the experience we want for our customers. A member of our customer service team will be reaching out to you shortly via a separate email to assist further and work toward a solution.

  Glen · Verified Buyer · May 30, 2026

• Company review

  Fit or free. Guaranteed to fit. This statement is misleading. The product is not free if it doesn't fit. I am very disappointed with their customer service.

  Response from Blindster

  Shirley, thank you for taking the time to share your concerns. We’re sorry for any misunderstanding regarding our Fit or Free Guarantee. This policy is intended to give customers peace of mind—if the window treatments don’t fit within 60 days of delivery, we will remake them in the correct size at no charge. Customers are responsible only for a $20 shipping fee per product, and any price difference if the new size is higher. This is limited to 3 blinds/shades per order. We do see that your remakes have been processed. Please don’t hesitate to reach out if you need anything further—we’re always happy to help.

  Shirley · Verified Buyer · May 23, 2026

• Company review

  My rating may chage if this issue is resolved. At the current time I am in the middle of trying to get the item that I ordered. I requested a "Lemon Drop" colored blind (WHICH WAS CHOSEN AFTER I RECEIVED A SAMPLE OF THAT COLOR) but recieved one that had a gray tinge, rather than yellow, and it does not match my wall at all. I sent pictures of the difference between the 2 colors but your 'production team' determined that I received the correct product and that "There can naturally be a slight dye lot variation between the sample material and the finished shade, so the shade may not be an exact match to the sample." That might make sense if it were a different shade of yellow, but I received a shade without any yellow tint whatsoever. It is gray. Customer service rep Fabiola has passed me on to Christa who has re-sent iot to the 'production team' and I am hoping for a resolution. I ordered from Blindster several years ago, spending almost $900 and was completely satisfied. We have just moved and I have many more windows to get covered but I also know there are other options. (Blinds.com, etc.) I'm frustrated with the "If for any reason you're not completely satisfied with your new blinds, shades, or shutters, we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund." and I'm hoping that if I need to return it for a refund I will not have to pay shipping costs to return an item that I did not request.

  Response from Blindster

  Hi Jeanne, we sincerely apologize for the frustration and disappointment caused by the color of the shade you received. We understand how important it is for the finished product to match both the sample and your expectations. After reviewing your order, we see that a remake has been processed and is currently on its way to you, and is expected to be delivered within the next few days. We appreciate the opportunity to correct this mistake and make things right.

  Jeanne · Verified Buyer · May 23, 2026

• Company review

  One blind is slightly tweaked and one blind is missing the pull up/down tabs!

  Response from Blindster

  Hi Valerie, thank you for your feedback. We're sorry to hear about the issues with your blinds. We can confirm that replacement handles have been requested for the missing handles, and a member of our customer service team has already reached out with troubleshooting information to assist further. We appreciate your patience and the opportunity to help make this right.

  Valerie · Verified Buyer · May 22, 2026

• Company review

  Missing screws and fastners to install. No ancors for the tension device. Button broken on cord anchor. Blind doesn't really block out the light. The measurements for the blind was correct. No problem with that , but the gaps on the sides, top and bottom still have a lot of light comes through. One has to improvise with strategies to block out the light... which is the reason I spend all the money for a "black-out" blind to begin with. Over priced.

  Response from Blindster

  Hi Dean, we're sorry to hear about the issues you experienced and apologize that your order did not meet expectations. We understand your concerns regarding the gaps and want to help. We offer remake options that may improve light coverage, and a member of our customer service team will contact you separately to discuss options and assist further.

  Dean · Verified Buyer · May 21, 2026

• Company review

  I have a Robles with the blind you shipped me and now you send me PARTS to replace this part!!! I am not a mechanic and I did not spend this kind of money to be a repair technician.

  Response from Blindster

  Hi Mike, we sincerely apologize for the issue with your shade and understand how frustrating this can be. As an online company specializing in DIY window treatments, we unfortunately do not have technicians available to send out for repairs or installations. That said, if you need any assistance replacing the tension device, our team would be more than happy to walk you through the process and provide any support we can. Thank you for your patience, and please don’t hesitate to reach out if we can help further.

  Mike · Verified Buyer · May 8, 2026

• Company review

  Not great. Cord appears to be too short. Blind will not lower fully without double bead going through tensioner. Transition of double bead through tensioner is clunky and likely detrimental to longevity.

  Response from Blindster

  Hi Al, we’re sorry to hear about the issue with your shade and understand how frustrating that must be. This is not the experience we want for our customers. A member of our customer service team will be reaching out to you in a separate email shortly to take a closer look and help get this resolved.

  Al · Verified Buyer · May 1, 2026

• Company review

  Your customer service team is not responding to my emails. I received the blinds that I ordered a week ago Monday. When I started installing them on Friday, the first blind had all the parts in the carton. When I started installing the second blind, I found that all the screws were missing. I stopped and then checked the other three cartons and found that they were missing items as well. I did not use the fourth bracket for three of the blinds so I was able to install three of them and used the left over screws for the fourth blind but I do not have the finger tabs for it. I called the 800 number on the instructions but was informed the I needed to contact Blindster first before the replacement items can be shipped to me. I called you customer service on Monday and after 10 minutes waiting a recording came on saying I had to email customer service. I did so right away and received an email acknowledging my me. When I did not here back from customer service by yesterday, I emailed again but still no reply. Now today I received an email asking to rate and write a review. When will you send me the rest of the items I need to begin using the last blind.

  Response from Blindster

  Neal, we sincerely apologize for the missing parts in your order as well as the frustration caused by the delay in our response. We completely understand how disappointing it is to be ready for installation only to find necessary items missing, and we’re very sorry for the inconvenience. We’re glad to let you know that the replacement handles shipped out today, and we appreciate your patience while we worked to get this resolved for you. Thank you for bringing this to our attention, and we truly appreciate the opportunity to make this right.

  Neal · Verified Buyer · April 30, 2026

• Company review

  The blinds are very nice, but the installation instructions both on paper and your video are almost worthless.

  Response from Blindster

  Hello Larry, thanks so much for your feedback. We really appreciate you taking the time to share it. I’m glad to hear you’re happy with the blinds themselves, but I’m sorry the installation instructions missed the mark. We’re actually in the middle of a full update to both our printed guides and videos to make them clearer and more helpful, so your input comes at the perfect time. If you ever need a hand during installation, our team is always happy to walk you through it step by step.

  Larry · Verified Buyer · April 30, 2026

• Company review

  I ordered a simple 1" aluminum blind kit for a small kitchen window. I figured for $180.00 I would get some really good quality blinds. I DID NOT. I got a blind kit worth maybe $60 - $80, but I paid $180 for them. The hardware is cheap. They did not even include any screws. I had to find my own hardware screws. Other blinds I have bought included a cover piece for the top head piece, this kit had nothing. The lift up mechanism is OK, but nowhere near worth the money I paid. BASICALLY, THE BLINDS I GOT WERE A RIP OFF.

  Response from Blindster

  Hello Richard, I’m sorry to hear you’re disappointed with your order and that it didn’t meet expectations. Your feedback is important to us, and we’d really like the chance to make things right. We’ll be sending you a separate email shortly.

  Richard · Verified Buyer · April 13, 2026

• Company review

  I ordered the no tools shade. The brackets ripped off taking part of the wall with it. Now I have to return the item at my cost. I should not have to pay to return an item that damaged my walls especially not at my cost. If you truly believe in the product you should cover all costs

  Justin · Verified Buyer · April 6, 2026