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Where Genuine Design Meets Everyday Living
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
Don’t just take our word for it—see what real customers have to say!
4.74
Based on 41,782 reviews
364 reviews with 2 stars · Clear filters
Not happy with quality of blinds, returned them, however customer service was great, I'll give them that.
Response from Blindster
Hi Lori, we’re sorry to hear that the quality of your shades didn’t meet your expectations and that you ultimately decided to return them. We’re happy to hear, though, that you had a great experience with our customer service team. We truly appreciate you taking the time to share your feedback!
Lori · Verified Buyer ·
The blinds fit great, and the cordless option works excellent! My disappointment comes from the look of the "Hatteras Camel" color choice I chose .. the sample shown in the ad/build example does not match what I received. The sample has much more dark "black" spots/areas than the ones I received.
Response from Blindster
Hi Victoria, thank you for your order and for sharing your feedback! We’re sorry to hear you’re disappointed with the Hatteras Camel color. Since bamboo is a natural material, there can be variations in color and texture, so the finished shade may not always be an exact match to the sample or images shown on our website. If you feel another color may work better for your space, and you’re still within 60 days of receiving your order, please reach out to us at customerservice@blindster.com or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST. We’d be happy to help you explore your options.
Victoria, North Las Vegas, US ·
The blind is awesome however, your install instructions are very confusing when you mount the shade to the mounting bar
Response from Blindster
Hi Lorraine, we’re so glad to hear that you’re happy with your shade! We do apologize that the installation instructions were confusing when it came to attaching the shade to the headrail. We appreciate you sharing that feedback with us, as it helps us understand where the instructions could be clearer. If you need any help during installation, please know that our customer service team is always here to assist. Feel free to reach out whenever you need us, and we’ll be happy to help!
Lorraine, Phoenix, US ·
The cordless wider blinds DO NOT go up properly. It is a struggle. They go up partially in a proper fashion and then I have to keep bringing them up and down multiple times to get them to work. Please review and adjust the mechanism. They do not work
Response from Blindster
Hi Lakshminarasimhan, we’re very sorry to hear about the difficulty you’re experiencing with your shades. We understand how frustrating it must be to have to raise and lower them multiple times to get them to operate correctly. One of our customer service team members will be reaching out to you to go over some troubleshooting steps and help identify what may be causing the issue. We appreciate you bringing this to our attention and look forward to helping get your blinds working properly.
Lakshminarasimhan · Verified Buyer ·
If I had known how flimsy and thin the slats were, I would have spent a few extra dollars and bought the next level up. I’m definitely disappointed, but not enough to go through the process of returning them.
Response from Blindster
Hi Eric, we’re sorry to hear that your order did not meet your expectations. If you’re still within the 60-day timeframe, we’d be happy to help you explore another option through our 60-Day Satisfaction Guarantee. You can reach our customer service team at customerservice@blindster.com or 888-256-8672, Monday through Friday, 8 a.m. to 5 p.m. CST. We’ll be happy to review your options and assist you further. Thank you for sharing your feedback with us!
Eric, Springfield, US ·
I have the blinds however no instructions on how to install.
Response from Blindster
Hi Kim, we apologize for the inconvenience of not having the installation instructions readily available. The instructions are located on the product page for your specific shades, and we’ll also have a member of our customer service team email you a copy directly. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience moving forward!
Kim · Verified Buyer ·
Fit great Operation great Shade color very disappointed. Ordered white got a odd dirty yellow
Response from Blindster
Hi Peg, thank you for your feedback! We’re happy to hear that the shade fits and operates as expected, but we’re sorry to hear that you’re disappointed with the color. The way the fabric looks can be affected by sunlight as it filters through the material, which may change its appearance. A member of our customer service team will reach out to you directly to assist you further.
Peg, Port Saint Lucie, US ·
Heat seal of bottom of blind was not done with care and produced a lot of wrinkles that cannot be hidden.
Response from Blindster
Hi Matt, we sincerely apologize for the issue with your order. We apologize that the bottom hem was not finished with the level of care and quality we expect along with the wrinkles. We understand how disappointing it is to receive a product that doesn’t meet your expectations. A member of our customer service team will be contacting you directly to provide further assistance.
Matt · Verified Buyer ·
Blinds were not what we wanted. So they credited us and sent the the ones we wanted…it was a nice experience and we are now ordering for our whole house.
Response from Blindster
Hi Michael, thank you for your wonderful review! While we're sorry the original blinds weren't the right fit for your needs, we're glad we were able to help you find the blinds you wanted and turn the experience into a positive one. It means so much to us that you've chosen Blindster for your whole home. Thank you for your continued business and trust!
Michael, Atlanta, US ·
Where to start, blinds were ordered and became backordered. Blinds finally showed up without installation instructions.
Response from Blindster
Hi Craig, we apologize for the delay in receiving your shades. Unfortunately, material shortages can occur from time to time and may result in backorders. We're also sorry that your order arrived without the installation instructions. A detailed PDF of the instructions is available on the product page, and our customer service team is always happy to help if you have any questions. You can reach us at customerservice@blindster.com or 888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST.
Craig · Verified Buyer ·
I am dissapointed because i cannot use the blind. The picture shows it grey but one side is white and unfortunately that is the side I need you be grey.
Response from Blindster
Hi Robert, thank you for choosing Blindster. We're sorry to hear the shade isn't working for your space because of the white backing. Our blackout shades are designed with a white backing, which is noted in the product description, and we apologize if that information was overlooked. If you're still within the 60-day window, our 60-Day Satisfaction Guarantee may allow us to remake the shade with an option that better meets your needs. A member of our customer service team will reach out to you in a separate email to assist you further.
Robert, Miami, US ·
Ok first was the amount of time it took to arrive...awful since they are in Houston and i am in OKC. Yes i understand that time to assemble is a coule days(only ordered 1 blind) so would half a day to assemble . 3 weeks later i m calling to see where my order is.Well guess what folks it was made outside of the country and they could not provide information untill it was shipped . Nothing was said about out of country in their site on this producr as far as i could find. When it did arrive it was the right size and install was simple . THEY NEED TO LET PEOPLE KNOW WHEN IT IS MADE OUT OF COUNTRY . I would not of ordered and looked for different people
Response from Blindster
Hi Roy, thank you for placing an order with us and for taking the time to share your feedback. We’re glad to hear your blind arrived in the correct size and that installation was simple. Estimated production times are listed on each individual product page, and once an order ships, most orders are delivered within 2–5 business days. In reviewing your order, we see that it took 17 days from the date it was placed to the date it was delivered. Some of our window treatments are manufactured in the U.S., while others may come from production facilities in Mexico or Asia. When treatments ship from facilities outside the U.S., we use U.S. tracking numbers, so tracking scans may not appear until the shipment has completed the customs process. We appreciate your feedback and will certainly keep your comments in mind as we continue to improve our customer experience.
Roy · Verified Buyer ·
