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Where Genuine Design Meets Everyday Living
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
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4.64
Based on 2,091 reviews
41 reviews with 2 stars · Clear filters
Not happy with quality of blinds, returned them, however customer service was great, I'll give them that.
Response from Blindster
Hi Lori, we’re sorry to hear that the quality of your shades didn’t meet your expectations and that you ultimately decided to return them. We’re happy to hear, though, that you had a great experience with our customer service team. We truly appreciate you taking the time to share your feedback!
Lori · Verified Buyer ·
The cordless wider blinds DO NOT go up properly. It is a struggle. They go up partially in a proper fashion and then I have to keep bringing them up and down multiple times to get them to work. Please review and adjust the mechanism. They do not work
Response from Blindster
Hi Lakshminarasimhan, we’re very sorry to hear about the difficulty you’re experiencing with your shades. We understand how frustrating it must be to have to raise and lower them multiple times to get them to operate correctly. One of our customer service team members will be reaching out to you to go over some troubleshooting steps and help identify what may be causing the issue. We appreciate you bringing this to our attention and look forward to helping get your blinds working properly.
Lakshminarasimhan · Verified Buyer ·
I have the blinds however no instructions on how to install.
Response from Blindster
Hi Kim, we apologize for the inconvenience of not having the installation instructions readily available. The instructions are located on the product page for your specific shades, and we’ll also have a member of our customer service team email you a copy directly. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience moving forward!
Kim · Verified Buyer ·
Heat seal of bottom of blind was not done with care and produced a lot of wrinkles that cannot be hidden.
Response from Blindster
Hi Matt, we sincerely apologize for the issue with your order. We apologize that the bottom hem was not finished with the level of care and quality we expect along with the wrinkles. We understand how disappointing it is to receive a product that doesn’t meet your expectations. A member of our customer service team will be contacting you directly to provide further assistance.
Matt · Verified Buyer ·
Where to start, blinds were ordered and became backordered. Blinds finally showed up without installation instructions.
Response from Blindster
Hi Craig, we apologize for the delay in receiving your shades. Unfortunately, material shortages can occur from time to time and may result in backorders. We're also sorry that your order arrived without the installation instructions. A detailed PDF of the instructions is available on the product page, and our customer service team is always happy to help if you have any questions. You can reach us at customerservice@blindster.com or 888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST.
Craig · Verified Buyer ·
Ok first was the amount of time it took to arrive...awful since they are in Houston and i am in OKC. Yes i understand that time to assemble is a coule days(only ordered 1 blind) so would half a day to assemble . 3 weeks later i m calling to see where my order is.Well guess what folks it was made outside of the country and they could not provide information untill it was shipped . Nothing was said about out of country in their site on this producr as far as i could find. When it did arrive it was the right size and install was simple . THEY NEED TO LET PEOPLE KNOW WHEN IT IS MADE OUT OF COUNTRY . I would not of ordered and looked for different people
Response from Blindster
Hi Roy, thank you for placing an order with us and for taking the time to share your feedback. We’re glad to hear your blind arrived in the correct size and that installation was simple. Estimated production times are listed on each individual product page, and once an order ships, most orders are delivered within 2–5 business days. In reviewing your order, we see that it took 17 days from the date it was placed to the date it was delivered. Some of our window treatments are manufactured in the U.S., while others may come from production facilities in Mexico or Asia. When treatments ship from facilities outside the U.S., we use U.S. tracking numbers, so tracking scans may not appear until the shipment has completed the customs process. We appreciate your feedback and will certainly keep your comments in mind as we continue to improve our customer experience.
Roy · Verified Buyer ·
I like the color and material. The workmanship is poor. You had the exact measurements of my windows. I even called to confirm the you do not cut anything from the height/length of the window, yet the large window shade does not reach the bottom. The small one barely gets there. I am sending photos to show why I am disappointed. They were installed by somone who does this daily for a company who sells draperies and blinds, so I know they are hung properly. It seems they are just not cut correctly. This has been a great disappointment to have spent so much money on the shades and installation only to have them not fit the windows.
Response from Blindster
Hi Cynthia, thank you for taking the time to share your experience. We're sorry to hear that the shades you received are not fitting as expected. We appreciate you providing details about the installation and measurements, and a member of our customer service team will be contacting you to review the issue and assist you further.
Cynthia · Verified Buyer ·
I am on my FOURTH Try to get my one Roman shade correct.:-( I am still waiting for the fourth one to come in. It’s almost been two months since I first ordered. Needless to say, it is very disappointing.
Response from Blindster
Hi Tracie, we're so sorry for the issues you've experienced with your order. We understand your disappointment and are sorry for the repeated issues with receiving the correct product. We reviewed your order and see that your most recent remake was delivered a few days ago. One of our customer service team members will be contacting you separately by email to follow up and confirm that the remake arrived correctly and meets your expectations. We appreciate your patience throughout this process and apologize again for the inconvenience.
Tracie · Verified Buyer ·
Ugly and cheaply made
Response from Blindster
Thank you for your order and for sharing your feedback. We're sorry to hear that the product did not meet your expectations. A member of our customer service team will be reaching out to you shortly to learn more about your concerns and assist you further.
Zack · Verified Buyer ·
Blind still has not arrived. No status provided by Blindster.
Response from Blindster
Hi Mike, thank you for your order and for taking the time to leave your feedback. We’re sorry to hear you had concerns about the delivery status of your blind. After reviewing your order, we do see that it was delivered on June 23. A member of our customer service team will be reaching out to you to further assist. We appreciate the opportunity to look into this for you.
Mike · Verified Buyer ·
I am not at all impressed with these blinds for the price I paid.
Response from Blindster
Hi Jolynne, we're sorry to hear your blinds haven't met your expectations. Our customer service team will be in touch soon to learn more about your experience and work toward a resolution.
Jolynne · Verified Buyer ·
Little dissapointed on the blinds. Ordering was a little confusing as I thought the "super value" were the lower end blinds. So I ordred the normal "Cordless" thinking they were a better product. The "corderless" version of the blinds have larger brackets and do not open level/even. I wish I would of done more research before ordering, but hopefully this helps someone else.
Response from Blindster
Hi Matt, we’re sorry that your blinds did not meet your expectations and that the ordering process was confusing. We apologize for any frustration this caused. A member of our customer service team will be reaching out to you in a separate email shortly to learn more and and assist you further.
Matt · Verified Buyer ·
