FAQs - Returns

If, ultimately, we are unable to find a color or product that will work for you, we will assist you with a refund after returning your custom product to us. Prior authorization from Blindster is required for all returns and refunds. You must reach out to Blindster Customer Service within 60 days of your product being delivered to notify us of any issues to be eligible to begin the return authorization process. Clear photo or video evidence may also be required.

Our maximum refund under this guarantee is $500.00 per order, per person, per household within a 12-month period. *All our products are custom made and cannot be resold, therefore all returns are donated to charity. Return shipping costs, oversize freight fees, handling charges (if applicable), and the accident protection plan are non-refundable. This offer cannot be combined with our fit-or-free guarantee. This offer is not available on closeout products, LEVOLOR®, and commercial or dealer orders.

Every blind and shade we sell is custom made to your specifications, including size, color and options, so unfortunately, we cannot directly exchange a product. However, if you made a mistake on your order, or if for any reason you are not completely satisfied, please let us know! We have a Fit-or-Free Guarantee for mis-measured blinds, as well as a 60-Day Satisfaction Guarantee to make sure you're happy with your new blinds.

All of our products include a limited warranty against manufacturing defects. If your blind is not functioning properly please contact us so we can review the issue and determine the best way to assist you.